Privacy Policy

TCG Tech Services LLC Privacy Policy

TCG Tech Services LLC ("TCG Tech Services," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or use our services.

Information We Collect

We may collect the following information:

• Name
• Company name
• Email address
• Telephone number
• Service address
• Billing information
• IP address
• Browser information
• Information you voluntarily submit through forms, chat, SMS, email, or telephone
• Information related to support requests and service tickets

How We Use Your Information

We use your information to:

• Provide managed IT services
• Schedule service appointments
• Respond to technical support requests
• Send technician arrival notifications
• Provide estimates and invoices
• Process payments
• Communicate regarding existing services
• Send important account notifications
• Improve our website and customer experience
• Comply with legal obligations

SMS Communications

By voluntarily providing your mobile phone number and explicitly opting in to text messaging, you consent to receive necessary SMS/MMS messages from TCG Tech Services, including:

• Appointment reminders
• Technician arrival notifications
• Service ticket updates
• Outage notifications
• Account notifications
• Invoice and payment reminders
• Customer support communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We do not sell customer information.

We may share information only when necessary with trusted service providers who assist in delivering our services, including:

• Payment processors
• Cloud service providers
• Telecommunications providers
• Technology vendors
• Government agencies when legally required

These providers are required to protect your information.

Data Security

We implement administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or destruction.

Cookies

Our website may use cookies to improve functionality, analyze website traffic, and enhance your browsing experience.

You may disable cookies through your browser settings.

Your Rights

You may request to:

• Review your personal information
• Correct inaccurate information
• Update your contact information
• Request deletion of your information where legally permitted

To make a request, contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Children's Privacy

Our services are not directed toward children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

• TCG Tech Services LLC
• 2307 Wade Circle South
• Conroe, TX 77304
• Phone: 936-317-3824
• Email: support@tcgtechservices.com